The terms. In plain English.

The Supercheap Digital membership costs $99 USD a week, billed monthly at $429 USD (a month averages 4.33 weeks; 99 × 4.33 = 429). Billing is in advance and renews monthly until you cancel. There is no contract, no minimum term, and no setup fee.

Included, for one business at one location: a website we build and host for you, local search engine optimization, AI search optimization, Google Business Profile management, a review engine (requests, templates, responses), citations and directory listings, standard local call and form tracking, call recording where legally and technically available, a client Scoreboard, and a monthly plain-English report.

Not included: paid ads management, social media ads, organic social posting, ongoing content production, email marketing, premium or international tracking numbers, complex call routing, SMS/MMS, unusually large tracking-number pools, and other add-ons. These are quoted separately if you want them. Additional locations are also quoted separately.

We build your website at no extra cost as part of the membership. It works like this:

• Once your first 30-day guarantee period ends without a refund, the website is yours outright, forever, even if you later cancel. Ask and we will provide one packaged export or one assisted transfer to your nominated host at no charge.
• If you use the 30-day money-back guarantee, your first payment is refunded, ownership does not transfer, and the website comes down. Your domain and anything you supplied remain yours.
• After cancelling the core membership, you may keep the site running with us for $19 USD a month or $190 USD a year. This includes hosting, SSL, security monitoring, and backups, but no content edits.
• Optional Website Care is $49 USD a month. It includes hosting plus up to 30 minutes each month of minor text or image changes. Time does not roll over. New pages, redesigns, copywriting, integrations, custom code, and search marketing are quoted separately.
• Our internal tools, templates, proprietary systems, and third-party licences remain ours or their respective owners. The transferable site, your content, and your branding are yours under the rules above.

Your domain is yours. You buy it in your own registrar account, with your own card (typically around $12 USD a year). We will happily walk you through it at kickoff. We do not register, hold, or "manage" client domains in our name, ever. If you ask us to configure DNS, we do that as your helper, inside your account.

Your Google Business Profile is yours. Google requires the business owner to verify it, so it is verified in your name from day one. We manage it with your permission and hand access back whenever you ask.

Your tracking data is yours. Standard local call tracking forwards to your existing business phone and is provided through our licensed tracking platform while your membership is active. Tracking numbers themselves remain subject to the platform and carrier's ownership and portability rules. You can request an export of your call and form history before or when you cancel.

We promise the work: your website live fast (typically within 7 days of having what we need from you), your Google profile sorted within the first month, and ongoing search work prioritised to what your account needs and reported honestly every month.

We do not and cannot guarantee rankings, leads, calls, revenue, or how Google and AI assistants choose to show your business. Nobody honest can. That is exactly why the guarantee in section 2 exists: since we cannot promise the outcome, we make trying us risk free instead.

• Accurate information about your business, and the completed onboarding questionnaire.
• Google's owner verification for your Business Profile (we guide you; Google requires that you do it).
• Timely approvals: the 7-day website timeline runs from when we have your answers and approvals.
• A lawfully operating business. For regulated industries (for example health and medical), we run review requests and claims conservatively to stay inside advertising rules.
• Any legally required approval or caller notice for call recording in the places where you operate. We configure the standard notice where recording is enabled and will leave recording off where it cannot be used lawfully or reliably.

This membership is a two-way deal: we can only deliver if we get these things. If we ask and can't get what we need, we may pause the work, or end the membership ourselves and refund you for any period you've paid for but not used.

• Your card statement shows SUPERCHEAP.DIGITAL.
• If a payment fails we retry; if it keeps failing, work pauses until it is sorted.
• Cancel anytime in the chat or by replying to any email from us. Cancellation takes effect at the end of the period you have paid for. Outside the 30-day guarantee, payments already made are not refunded, and you keep everything that is yours under sections 3 and 4.
• If we ever change pricing, existing members get at least 30 days notice before it affects them.
• We may update these terms; material changes are notified by email and the date at the top changes. The version on this page is always the current one.

The chat on our website is an AI assistant supervised by our team. It exists to answer questions about the offer and take messages; it is not a customer service representative and not part of the membership service. Anything you leave with it, including a cancellation or refund request, is passed to a human who actions it. Account matters are handled person to person.

Your content: you confirm you own or have the right to use the text, images, and branding you give us, and you give us permission to use them to do the work.

Our liability: to the maximum extent the law allows, our total liability to you is capped at the fees you paid us in the 3 months before the claim, and neither of us is liable to the other for indirect or consequential losses. Nothing in these terms removes rights that consumer law gives you and that cannot be excluded.

Right to decline: we can decline or end service for businesses we are not a fit for (with a refund of any unused period if we end it).

Privacy: we collect and use information as explained in our privacy policy, including to answer you, operate and deliver the service, keep customer records, and contact you about the service. We do not sell your data.

Governing law: these terms are governed by the laws of New Zealand, where Supernerd Limited is incorporated.